Pure Casino Privacy Policy
This Privacy Policy explains how Pure Casino collects, uses, stores, and shares information when you visit our website, create an account, play our games, or otherwise interact with our services. It is written for players in Australia and should be read alongside any in-product notices that appear at the point of collection.
We value transparency and aim to use personal information in a way that is proportionate, secure, and aligned with applicable privacy requirements. If anything in this policy is unclear, you can contact us using the details in the “Contact Information” section.
Information We Collect
Pure Casino collects information that is necessary to provide a safe, functional, and compliant online casino service. The information we collect depends on how you use the website and which features you choose to access.
Information you provide directly
- Account details such as name, date of birth, username, password, and contact details.
- Identity and verification information where required to confirm your identity, eligibility, and payment method ownership.
- Payment and transaction details, such as deposit and withdrawal records, payment identifiers, and billing-related information.
- Communications with us, including support requests and feedback you submit through our channels.
- Preferences you set, such as marketing choices, language, and notification settings.
Information collected automatically
- Device and connection data, such as device type, operating system, browser type, IP address, and general location derived from IP.
- Usage data, such as pages viewed, session duration, navigation paths, referring URLs, and interaction with site features.
- Log and security events, including authentication logs and records used to detect suspicious activity.
Information from third parties
We may receive information from third parties where needed to operate the service and manage risk. This may include payment processors, identity and fraud-prevention providers, analytics providers, and marketing/attribution partners. The categories and detail provided vary by provider and by your chosen payment method or device settings.
How We Use Information
Pure Casino uses personal information for purposes that support account operation, service delivery, security, and service improvement. Typical uses include:
- Creating and administering your account, including login, authentication, and customer support.
- Processing deposits and withdrawals, handling chargebacks or disputes, and maintaining transaction records.
- Verifying identity and conducting eligibility checks where necessary to protect players and the platform.
- Detecting, preventing, and investigating fraud, account takeover, collusion, bonus abuse, and other prohibited conduct.
- Maintaining website functionality, troubleshooting errors, and improving performance and user experience.
- Delivering promotional communications where permitted by your preferences and applicable rules, including personalising offers.
- Meeting legal, regulatory, and contractual obligations that may apply to our operations, including record-keeping and responding to lawful requests.
We take steps to avoid using information in ways that are incompatible with the reasons it was collected. Where consent is required, we will seek it through appropriate mechanisms (for example, cookie controls or marketing preference settings).
Cookies and Similar Technologies
Cookies are small text files stored on your device. Similar technologies (such as local storage, SDKs, and pixels) can also be used to recognise your device or store preferences. Pure Casino uses these tools to enable core site features, remember settings, protect accounts, and understand how the website is used.
Some cookies are set for the duration of your session, while others may remain for longer so your preferences can be remembered. You can manage cookie settings through your browser controls, and where available, via on-site preference tools.
Data Sharing
Pure Casino does not sell personal information in the ordinary sense. We share information only where necessary to operate the service, manage risk, provide requested features, or comply with obligations.
Who we may share data with
- Payment service providers and financial institutions to process deposits, withdrawals, and related checks.
- Identity verification and fraud-prevention providers to help confirm identity, prevent misuse, and protect players.
- Technology vendors that host or support our systems, such as cloud infrastructure, security monitoring, and customer support tools.
- Analytics and performance providers to help us understand site usage and improve reliability.
- Marketing and attribution providers where you have permitted marketing cookies or opted in to promotional communications, depending on your settings.
- Professional advisers (such as legal, audit, or risk advisers) where necessary and subject to confidentiality.
- Authorities or regulators where we are required or permitted to do so by law, or to protect the rights and safety of players, Pure Casino, and others.
Business changes
If Pure Casino undergoes a corporate change such as a merger, acquisition, reorganisation, or asset transfer, information may be shared as part of that transaction, subject to appropriate safeguards and continued protection of your information.
Data Security
We use a combination of administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorised access or disclosure. These measures may include access controls, encryption in transit where appropriate, logging and monitoring, and staff training.
No method of transmission or storage is completely secure. You also play an important role in keeping your information safe by using a strong password, keeping login details confidential, and promptly notifying us if you suspect unauthorised access.
Data Retention
Pure Casino retains personal information for as long as necessary to provide services, maintain accurate records, resolve disputes, enforce agreements, and meet legal or compliance requirements that may apply. Retention periods can vary depending on the type of information and the reason it was collected.
When information is no longer needed, we take reasonable steps to delete, de-identify, or securely destroy it, subject to technical and legal constraints.
Your Rights
Your rights may vary depending on your circumstances and applicable laws. Pure Casino aims to support reasonable requests and provide clear options for managing your information.
- Access and correction: you may request access to certain personal information we hold and ask for corrections where information is inaccurate or out of date.
- Marketing choices: you can opt out of promotional communications using the unsubscribe mechanism provided in messages, or by updating preferences in your account where available.
- Cookie controls: you can restrict or delete cookies using browser settings and, where available, website preference controls. Restricting certain cookies may affect site functionality.
- Objection and restriction (where applicable): you may ask us to consider limiting certain processing in appropriate circumstances.
- Account closure: you may request closure of your account, noting that we may need to retain certain records for security, fraud prevention, and compliance purposes.
To protect your privacy and security, we may need to verify your identity before acting on certain requests.
Third-Party Services
The Pure Casino website may integrate third-party services such as payment processing, identity checks, game content, streaming, analytics, or customer support tools. These third parties may process information to provide their services.
Where third-party services are used, we aim to select providers that implement appropriate security measures and we limit sharing to what is reasonably necessary. Third-party providers may also collect information directly through their technologies (for example, via embedded content or SDKs), which may be governed by their own privacy policies.
Our website may include links to external websites. Pure Casino is not responsible for the privacy practices of external sites, and we encourage you to review the policies of any site you visit.
International Transfers (General Only)
Pure Casino may use service providers and technical infrastructure that operate in multiple locations. As a result, personal information may be processed or stored outside Australia depending on the tools and providers involved.
When international processing occurs, we take reasonable steps to ensure that appropriate safeguards are used to protect personal information, such as contractual controls, security standards, and access limitations consistent with the purpose of the transfer.
Policy Updates
Pure Casino may update this Privacy Policy from time to time to reflect changes in our services, technologies, or operational requirements. When updates are made, we will post the revised version on this page and adjust the effective date where such a notice is provided within the website experience.
If changes are significant, we may provide additional notice through the website or via account-related communications. Your continued use of the services after an update means you accept the updated policy to the extent permitted by applicable requirements.
Contact Information
If you have questions about this Privacy Policy or how Pure Casino handles personal information, you can contact our support team at [email protected].
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